TroopTrack Product Updates

6/17/19 Product Update 2019-06-17

BSA Internet Advancement

Most BSA TroopTrack troops are now aware that BSA turned off Internet Advancement on June 10, 2019. TroopTrack has been working hard to find a solution and we have been in contact with the BSA to figure out new options for integration between TroopTrack and their new system. We have concluded that the best approach is to export the information in a file out of TroopTrack and to then upload that file back up to IA 2.0/Scoutbook. This functionality is still being tested and we will update our BSA troops when this feature is working and launched. Contact us at if you have any questions.

New Features

Also, we have added the following features to TroopTrack:

  1. We have added event information, including event links, to event emails. This makes it easy for the email recipient to just click to go to the event.
  2. We have also changed the default level award for cub scouts so that the "Progress Report" for a den defaults to the right award.

If you have any ideas about features you'd like to see added next to TroopTrack, make sure you post them to or if you have any other site feedback, please post to


The TroopTrack Team


Upcoming Vacation 2019-05-01

Spencer and I will be on vacation May 3-13. We will not be available to answer any phone calls or emails during this time, but we will do our best to get back to you as quickly as possible when we get back on Tuesday, May 14. Thank you in advance for your patience!

If you have an emergency, you can reach out to our CEO, Dave, at


Newsletter Fix 2018-11-14

One of our last fixes broke the newsletter, so any newsletters that were supposed to send yesterday or today (Nov. 13 or 14) never went out. 

The issue is fixed now. :) You can go to your newsletter preview at Communicate > Newsletter Settings and click the "Send Now" button to send out your missed newsletters.

We're sorry about the disruption. Have a great day!

Community Post


13 Nov 2018 Update 2018-11-12

We’ve made several small fixes to the site:

Community Post


TurboNET is Working again 2018-10-24

TurboNET broke on Tuesday Oct 16 when ScoutNET changed some of their web settings. We pushed a fix for the issue yesterday evening (Wed Oct 24) and haven’t seen any errors since, so the problem’s been taken care of. We’re sorry we couldn’t fix it any sooner. Have a great day! 🎉

Community Post


12 Oct 2018 Update 2018-10-12

We’ve made several fixes to the site:

Have a great weekend!

Community Post


Event Items and Sign-up Sheet improvements 2018-09-29

We’ve released a new feature and several improvements today! :D

Event Items

Sign-up Sheet Improvements

Hours/Miles/Nights Syncing Improvement

One last thing

For photos see the community post. :)


19 Sep. 2018 Update 2018-09-19

We’ve released some more fixes:

Community Post


22 Aug 2018 Update 2018-08-22

We’ve released some bug fixes for you:

Community Post


15 Aug 2018 Update 2018-08-15

We've made some more updates! 😄

Dave is going on vacation for the next couple weeks, so while he's away we're going to work on smaller bugs and features, like the stuff we've released in [the last update]( and this one.

Once he gets back we'll work on our next "big" feature: Attaching optional purchases to events so that, for example, camp attendees can optionally pay for a camp t-shirt if they want one. 👕

Community post


13 Aug 2018 Update 2018-08-13

We’ve got some new features and bug fixes for you! :)

New features:

Bug fixes:

Community post :)


TroopTrack Faces (BETA) 2018-08-05

Our robot overlords are coming! Announcing TroopTrack Faces, a BETA feature for searching your photo albums.


Provisional Progress is here! 2018-08-03

Provisional Progress

We've been working on it for a couple months now, and we're excited to say that Provisional Progress has arrived! What is Provisional Progress, you ask? It's a setting you can turn on (it's off by default) that lets any member of your troop enter "provisional" achievement data. It's "provisional" because a leader with the Manage Achievements Privilege (MAP) must confirm the data for it to show up in places like the shopping cart or the user's profile.

See this community post for all the details and pictures. :)

Other stuff

We've also released some bugfixes:


25 Jul 2018 Update 2018-07-25

We've updated several things recently:

• Fix a bug where users paying for event tickets with PayPal couldn’t record guests

• Separate retired and active Merit Badges in forms

• For AHG users, sometimes when importing data from AHGconnect an error would occur about unnamed trainings. This has been fixed.

The provisional progress update is almost done! We're super excited to release it soon! :D


Problems with AT&T email addresses 2018-07-17

We wanted to make our users aware that TroopTrack emails being sent to AT&T or any of its affiliated companies (BellSouth, for example) are being blocked by AT&T.

We have already reached out to them, but it will take some time to hear back, have the request to remove the block approved, and then actually have the block removed. If you use an AT&T, BellSouth, or other affiliated email address for TroopTrack, please reach out to AT&T to request that this block be removed so that you can continue to receive your emails. Hopefully, this will help expedite the approval process. You can contact them at

In the meantime, we appreciate your patience as we work to get this resolved as quickly as possible.


Only product updates after September 2014 appear here.